We are seeking a talented Chef de Cuisine (French Fusion) to champion all aspects of our restaurant kitchens such as menu plans, operations, recipes, portion and inventory control, food quality, and employee supervision. The incumbent provides leadership training and hands-on management of their team; excellent communication and team management skills, professional demeanor and ability to maintain the highest of culinary standards. Previous industry experience and knowledge of global cuisine within a 4-5 Star environment are welcomed to apply!

Required:

Academic qualifications from a recognized Culinary Institute

5+ years experience at a 4-star all-inclusive resort

Savvy in Asian cuisine, wellness related menu planning & creation of nutritious menu

Working knowledge of efficient food cost management

Excellent knowledge of gluten free & vegan food preparation

Caribbean working experience, a plus

We are seeking Certified/Licensed Aestheticians who are looking for a long-term role in a stable and positive environment. Our Aestheticians love the opportunity to build a treatment plan for their clients that may incorporate one or more of these progressive treatment options.  You are a critical link to creating an outstanding customer experience. Your expertise in skincare and product knowledge will make you an important part of our team. We book your appointments and provide all supplies so you can focus on the client. Education is a huge focus and is offered on an ongoing basis through Education on Demand platforms.

Job Responsibilities:

Provide excellent service to guests by performing top-level services

Design and prescribe progressive treatment plans based on the client’s skincare goals

Participate in hands-on training as well as workshops

Achieve sales goals as outlined by spa leadership

Create excellent experience for members/guests through a friendly and helpful attitude

Help maintain professionalism and cleanliness of therapy rooms and common areas

Job Requirements:

Certification or qualifications in the related field

2+ years of experience in a similar capacity

Strong sales and communication skills

Knowledge and understanding of all spa services and product 

Job Purpose

The Food & Beverage Service Leader is accountable to the Food & Beverage Circle Leader and is responsible for the successful day-to-day resort F&B operations, productivity, and guest resort experience.

The Food & Beverage Service Leader’s operational team includes: the proprietors of Cariblue, Tao the Wellness café and the Bars/Clubhouse Proprietor. The Food & Beverage Service Leader is also directly responsible for the Beach & Pool service and all dimensions of the guests’ food and beverage experience, treatment, and satisfaction. The Food & Beverage Service Leader must work effectively as the assistant to the Food & Beverage Circle Leader, the F&B leadership team and be a champion of company values.

The Food & Beverage Service Leader must possess and display exceptional leadership and organizational skills. The incumbent must be organized, out-going, friendly, efficient, imaginative, and hard working. He or she must be able to earn the respect of staff. A sound educational background and extensive F & B management experience in a variety of settings is essential. Business and/or management education or training would be an asset.

The Food & Beverage Service Leader’s core responsibility is to ensure that every member of his or her team has the tools and the resources to succeed and that the hotel’s guests are superbly taken care of. Success will be measured by the incumbent’s ability to meet corporate goals through the accomplishments of their team.

Job Purpose

The Health & Hygiene Supervisor reports to the Executive Chef/ F&B Circle Leader. Overall, the Supervisor is responsible for delivering the promise of the BodyHoliday experience. The Health & Hygiene Supervisor’s team consists of the Stewarding department. Overall, the Health & Hygiene Supervisor is responsible for maintaining the highest levels of hygiene and cleanliness in all food storage and preparation areas. The Health & Hygiene Supervisor must work effectively as the leader of his or her team and be the champion of company values.

The Health & Hygiene Supervisor must possess and display exceptional leadership and organizational skills. The incumbent must be organized, out-going, friendly, efficient, imaginative, and hard working. He/she must be able to earn the respect and affection of his/her team. A sound educational background, previous supervisory experience and training in health and hygiene norms are essential.

The Health & Hygiene Supervisor’s core responsibility is to ensure that every member of his or her team has the tools and the resources to succeed so that the hotel’s guests are superbly taken care of. Success will be measured by the incumbent’s ability to meet corporate goals through the accomplishments of their team. 

Required Qualities, Experience and Education include:

·        Prior work experience in a similar role in a 4/5-star resort

·    Educational qualifications/ Degree in Hospitality, Tourism, or relevant field

·  Must possess outstanding guest engagement and communication skills

·     Available to work different shifts and weekends

Are you enthusiastic about providing exceptional service and creating memorable guest experiences? We're looking for a friendly and attentive Bellman to join our team and be the welcoming face of our establishment.

We pride ourselves on delivering unparalleled hospitality and ensuring every guest feels valued and cared for from the moment they arrive. As a Bellman, you'll play a crucial role in setting the tone for our guests' stay by providing courteous assistance and personalized service.

As our Bellman, you'll:

• Welcome Guests: Greet guests upon arrival with a warm smile and assist with luggage and belongings.
• Provide Assistance: Offer information about hotel amenities, local attractions, and transportation options to enhance guests' stay.
• Ensure Guest Satisfaction: Anticipate guests' needs and go above and beyond to exceed their expectations, providing attentive service at every opportunity.
• Maintain Cleanliness: Keep the lobby and entrance areas tidy and organized, ensuring a welcoming environment for guests.
• Be a Team Player: Collaborate with fellow team members to ensure smooth operations and exceptional service delivery throughout the hotel.

What You Bring:

• Customer-Focused: Dedicated to providing outstanding service and creating positive guest interactions.
• Friendly and Approachable: A people person with excellent communication skills and a welcoming demeanor.
• Detail-Oriented: Attentive to guests' needs and able to handle multiple tasks efficiently in a fast-paced environment.
• Team-Oriented: Willing to work collaboratively with colleagues to achieve common goals and deliver exceptional guest experiences.

We are looking for a qualified Spa Therapist to provide professional and engaging wellness therapies and massage treatments to our clients. You will offer a full range of treatments to fulfill different client needs and objectives.

As a talented and experienced massage therapist, we recognize your value and invite you to apply to join our aspirational team to:

• Provide massage services to guests using props and/or products.
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
• Keep up to date with current techniques and modalities related to their field of work. 
• Promote and sell spa/salon services including retail offerings related to the Spa.

Job Responsibilities

·        Massage soft body tissues to relieve discomfort and provide treatment for injuries, wellness maintenance or medical conditions.

·        Apply pressure to specific parts of the body with the hands and fingers to release muscle tension and bring relief from related symptoms.

·        Refer clients to other professionals and therapists when appropriate and necessary to treat additional symptoms.

·        Prepare oil blends for clients’ skin and perform other treatment techniques and therapies in addition to massage.

Required:

Licensed therapist with 1+ years of experience

Adhere to all current regulations and laws related to massage therapy

Ability to handle sensitive client information with confidentiality

Ability to pass a background check

Commitment to receiving continuing education

Customer service experience

Job Purpose

The Fitness & Activities Coordinator (Bodyguard) reports to the Activities and Entertainment Leader although much of the supervision will be carried out by the Activities and Entertainment Supervisor. The Fitness & Activities Coordinator will be an effective team player and an example to all StolenTime Rendezvous or BodyHoliday employees in guest interaction and engagement. The Fitness & Activities Coordinator must always work effectively as a member of his or her team and be a champion of company values.

The Fitness & Activities Coordinator must possess and display exceptional guest contact and organizational skills as their core responsibility is to ensure that the hotel’s guests are delighted and superbly taken care of. The incumbent must be organized, outgoing, friendly, efficient, imaginative, and hard working. He/She must be able to earn the respect and affection of guests and colleagues alike. Experience in similar activities and disciplines is preferred

Key Duties & Responsibilities:

All appointments under the employee’s charge must be conducted in a timely manner. Health and safety issues associated with the training and delivery of an activity are always observed. Success will be measured by the incumbent’s ability together with their team’s ability to delight the guest and in doing so meet corporate goals. The Fitness & Activities Coordinator specific responsibilities include:

·        Maintain good guest relations and provide a high standard of service to the guest:

o  Acknowledge and serve guest promptly, courteously, and professionally;

o  Answer telephones promptly and professionally;

o  Adhere to service standards at all times (according to SOP manuals);

o  Ensure that the quality of activities such as sunset walks and wind downs, welcome tours etc and the entertaining responsibilities of Piano bar welcome, hosted communal tables and evening socialising delight the guest and are in keeping with company goals and objectives;

o  Respond in a timely manner to guest concerns and problems, ensuring that all relevant parties are aware, and the guest is continuously updated until the issue is resolved;

o  Take note of guest comments on comment cards and assist the team in correcting negative guest commentary;

o  Communicate effectively to facilitate the smooth running of the department and resort;

·        Maintain a high standard of personal hygiene, dress, and appearance:

o  Report any health and safety hazards promptly;

o  Keep work and living areas (i.e., staff accommodations) clean and tidy at all times;

o  Promptly report to superiors any health and safety hazards;

·        Carry out a range of activities or events daily:

o  Set up and equip the activity area for the purpose designated at the correct time and to the correct standard (according to the SOP manual);

o  Perform the relevant and applicable activities at the designated times and in a timely fashion;

o  Begin and end all events as scheduled;

o  Liaise as necessary with the relevant teams when scheduling and booking on and off-site activities;

o  Attend all Staff Show rehearsals and performances

The Bartender reports to the Bars Proprietor. The Bartender’s team consists of all other food and Beverage team members and is responsible for delighting the guest through their food and beverage service and must work effectively as a member of his/her team, the BodyHoliday team and be a champion of company values. The Bartender must possess and display excellent interpersonal, sales and communication skills, a professional appearance and be knowledgeable about the BodyHoliday. The Bartender will be the face of our Bars operation and is responsible for our guests’ beverage experiences. Core responsibilities include prepare and serve drinks to customers; ability to mix and match ingredients to create classic and innovative drinks in accordance with customers’ needs, expectations and within Company guidelines. The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the BAR or lounge. Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.

The Bartender’s specific responsibilities include: • Interact with customers, take orders, and serve drinks to guests • Check identification of the guest to make sure they meet age requirements for purchase of alcohol, where applicable

• Mix ingredients to prepare cocktails and other drinks.

• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes

• Prepare alcohol or non-alcohol beverages.

• Service Wine and Beer to guests.

• Assess customers’ needs and preferences and make recommendations

• Ability to Sell or influence others for up selling and suggestive selling.

• Provide recommendations and suggestions to guest for choosing Drinks.

• Serve customers in a friendly and helpful manner.

• Always keep the bar counter and work area neat and clean.

• Provide guidance to guests on resort activities, dining options and general resort and regional information.

• Determine when a customer has had too much alcohol and if required refusing any further serving on a polite way.

• Demonstrate a thorough knowledge of food and beverage products, menus and Promotions

• Handle and move objects, such as glasses and bottles, using hands and arms.

• Clean up after customers and clean work area.

• Clear ashtrays as and when required.

• Wash glassware and utensils after each use.

• Perform physical activities such as lifting and stooping.

• Maintain liquor inventory and consumption.

• Perform Other duties as and when assigned by the Bars Proprietor or F&B Leader. 

Job Title:                            F&B Server

Team:                                 Food & Beverage

Reports to:                     Restaurant Proprietor | F&B Leader

The Food and Beverage Server-Commis Waiter’s will be the face of our restaurant and responsible for our guests’ experiences. Core responsibilities include ensuring guests are warmly welcomed; tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This role may require that you are quick on your feet and have a polite and friendly attitude. Champions of this role enjoy talking to people and thrive in a fast-paced workplace. Success is measured by the incumbent’s ability to provide high-quality service that will help us maintain and attract customers, meet corporate goals and through the accomplishments of their team. 

The Food and Beverage Server-Commis Waiter’s specific responsibilities include:

·        Prepare mise-en-place (Pre-service preparations)

·        Care of all Restaurant Linen, polishing of cutlery and glassware

·        Folding of linen

·        Laying of tables for breakfast, lunch and dinner

·        Meeting, greeting and seating guest

·        Preparation of coffee, Tea and Water Stations

·        Serving of Coffee, Tea and Water

·        Preparation, maintenance and cleaning of side stations

·        Clearing of Tables

·        Filling of sugar bowls, Creamers and Cruets

·        Beverage Service

·        Preparation and serving of bread and butter

·        Thorough knowledge of menu’s

·        Taking of Dinner orders

·        Placing and collecting of orders to be placed on side stations

·        Maintaining the cleanliness of work areas and Restaurant

In addition, The Food and Beverage Server-Commis Waiter will complete any special tasks or assignments that he or she may be given from time to time by Food and Beverage Captains, Supervisors and Leaders.

We seek an experienced and dynamic Food and Beverage Director to join our team. The ideal candidate will have a passion for the hospitality industry, a deep understanding of luxury standards, and a proven track record of leading and inspiring teams to exceed guest expectations.

Key Responsibilities:

• Oversee the entire Food & Beverage operation, including fine dining, bar, in-room dining, events, and banqueting.
• Develop and execute strategic plans to drive revenue, improve service quality, and elevate the guest experience.
• Collaborate with executive chefs, sommeliers, and mixologists to curate innovative menus and beverage selections.
• Maintain high quality standards, hygiene, and presentation in line with luxury hotel expectations.
• Manage budgets, control costs, and optimize profitability across all F&B outlets.
• Lead, train, and develop a motivated team to ensure seamless service and exceptional hospitality.
• 
  

Requirements:

• 5+ years of experience in a similar role within a high-end hotel or luxury establishment.
• Strong leadership skills with the ability to inspire and manage a diverse team.
• Extensive knowledge of food and beverage trends, customer preferences, and high-end service protocols.
• Financial acumen to drive revenue and manage departmental budgets effectively.
• Excellent communication, organizational, and problem-solving abilities.

If you’re a visionary leader ready to elevate our dining experiences to new heights, we’d love to hear from you.

We are looking for a Room Attendant to maintain the cleanliness of our resort operation. With responsibilities from cleaning guest rooms and bathrooms to stocking supplies and equipment, transporting linen

Job Purpose

The Room Attendant will exemplify the role of a team player. The role ensures guest comfort and delivery of personalized experience to resort guests. The duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. Room Attendants should also be able to resolve guest complaints and queries promptly and in a polite manner.

To be successful as a room attendant you must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.

Key Duties & Responsibilities:

Please note that this is not a complete list of duties. Body Holiday always find new ways to improve the organization, their guests, and their team members.

• Smile and greet every guest you meet
• Always present a professional image on duty and maintain an exceptional standard of guest service.
• Greeting guests and responding to queries.
• Changing bed linen and making beds.
• Replacing used towels and other bathroom amenities, such as shampoo and soap.       
• Cleaning guest rooms and bathrooms, including making beds and changing linens
• Emptying trash cans in guest rooms or public areas
• Restocking toiletries and other items in guest rooms such as shampoo, conditioner, and lotion
• Replacing light bulbs and cleaning windowsills, baseboards, and door frames
• Providing guests with turndown service at night, which includes making sure that the room is ready for sleeping and that any requested items are available
• Providing guests with towels, toiletries, and other items that they may have requested upon check-in
• Cleaning and maintaining common areas of the hotel such as lobbies and stairwells
• Cleaning and sanitizing public areas such as lobbies, stairwells, lounges, kitchens, and conference rooms
• Making up rooms that have been vacated by guests who have checked out of the hotel
• Reporting any technical issues and maintenance needs.
• Updating status of guest rooms on assignment sheet.
• Returning and restocking cleaning cart at shift end.

Requirements:

·        Hospitality certification or relevant qualifications

·        Team Player and communicator

·        The ability to stand for extended periods of time.

We are hiring a talented cook to prepare high-quality meals per food health and safety regulations and company standards. The cook will have responsibility for the timely preparation of food orders, organizing workstations, and assisting other cooks and the Executive Chef as needed. You should also be able to ensure that the refrigerators and storerooms are kept clean and tidy.

To be successful as a cook, you should be able to use various cooking techniques and methods to prepare meals that meet our customers’ expectations. Ultimately, a top-notch cook should be able to handle multiple food orders without compromising on quality.

Cook Responsibilities:

·        Preparing and assembling ingredients for menu items.

·        Preparing high-quality meals and food items according to company recipes.

·        Ensuring that food portions and food presentation meet company standards.

·        Monitoring supplies and re-ordering stock as needed.

·        Cleaning and sterilizing food preparation areas.

·        Assisting other cooks to ensure that food orders are completed in a timely manner.

·        Efficiently resolving problems with guest orders.

·        Ensuring that food health and safety regulations are followed.

Cook Requirements:

·        High school diploma, culinary certification or relevant qualifications

·        Food handling certification

·        Sound knowledge of cooking methods and techniques.

·        Proven experience working as a Cook.

·        Team Player and communicator

·        The ability to stand for extended periods of time.

We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs.

To be successful as a restaurant supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing restaurant supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.

Restaurant Supervisor Responsibilities:

• Screening, interviewing, hiring, and training restaurant staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Restaurant Supervisor Requirements:

• High school diploma or certification in a related field
• Proven experience working as a supervisor in the hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Strong management skills and guest service skills.
• Excellent organizational & communication skills.

Are you passionate about the art of wine and eager to curate unforgettable dining experiences? BodyHoliday is seeking a talented and experienced Head Wine Sommelier to elevate our wine program to new heights.

About Us:

At BodyHoliday, we believe in the power of exceptional dining experiences to enhance our guests' wellbeing. As the Head Wine Sommelier, you'll play a pivotal role in creating memorable moments through the perfect pairing of wine and cuisine.

Your Role:

As our Head Wine Sommelier, you'll:

• Curate an Exceptional Wine Selection: From rare vintages to hidden gems, you'll craft a diverse and exciting wine list that complements our culinary offerings.
• Guide Guests to Discover New Favorites: Provide expert guidance and recommendations to guests, helping them explore and appreciate our curated wine selection.
• Lead with Passion: Inspire and mentor our team of sommeliers, fostering a culture of excellence and a deep appreciation for wine.
• Elevate the Dining Experience: Collaborate closely with our culinary team to ensure seamless wine pairings that enhance every meal.

What You Bring:

We're seeking a Head Wine Sommelier with:

• Extensive Wine Knowledge: A deep understanding of varietals, regions, and vintages, paired with a passion for sharing that knowledge with others.
• Superior Palate: An ability to discern nuances in flavor and aroma, allowing you to recommend the perfect wine for any occasion.
• Exceptional Leadership Skills: A track record of inspiring and leading teams to achieve excellence in wine service.
• Commitment to Excellence: A dedication to providing unparalleled service and enhancing the overall guest experience through wine.

Why Join Us:

• Opportunity for Creativity: Showcase your expertise by curating a unique and exciting wine program that reflects the spirit of BodyHoliday.
• Collaborative Environment: Work alongside a talented culinary team in a supportive and dynamic atmosphere.
• Stunning Location: Immerse yourself in the beauty of our tropical surroundings while indulging in your passion for wine.

The successful candidate will maintain the resort’s beach and swimming area. He or she will assist and instruct the guests regarding the proper usage of watersports equipment, maintaining a safe and enjoyable environment for both guests and team members. 

Specific Requirements/Duties of the Position Include:

Demonstrated knowledge of and the ability to use and instruct guests on the proper usage of all Watersports equipment.

Expertise in utilising a hobie cat, windsurfer, and kayak.

Maintaining guest safety during all lessons.

The ability to work in a multi-cultural/diverse environment.

Exceptional physical fitness

Qualifications and Experience:

Certified PADI/NAUI Instructor.

A valid lifeguard license

CPR and First Aid certified

Coxswain license to operate vessels which may be under your command.

JOB PURPOSE

The Concierge Leader reports to the Front Office Leader and works closely with the Executive Housekeeper, Special Experiences Leader, Rooms Block Maintenance Coordinator, Corporate Yield & Revenue Leader, Oasis Proprietor, Health & Wellness Leader, Scuba and Water Sport Proprietors. Overall, the Concierge Leaders are responsible for customizing the guests’ holidays before, during and after their stays and for making any necessary arrangements to enhance the guests’ enjoyment of BodyHoliday. The Concierge Leaders must work effectively as the leaders of their team, as members of the Front Office Leader’s team, and be champions of company values.

The Concierge Leaders must possess and display exceptional leadership and organizational skills. The incumbents must be knowledgeable, imaginative, out-going, friendly, resourceful, efficient, and hard working. They must be able to earn the respect and affection of staff and guests. A sound educational background, excellent communication skills, computer literacy and a broad exposure to hotel operations is essential.  Conversational skills in a foreign language would be an asset.

The Concierge Leaders’ core responsibility is to ensure that every member of their team has the tools and the resources to succeed in ensuring that the Body Holiday meets or exceeds guests’ expectations. Success will be measured by the incumbents’ ability to meet corporate goals through the accomplishments of their team

JOB DESIGN

KEY DUTIES AND RESPONSIBLITES:

Please note that this is not an exhaustive list of duties. SunSwept Resorts always find new ways to improve the offerings for their guests and team members:

 > developing a strong rapport and relationship with their team;

> establishing an efficient workflow and setting priorities for outstanding work;

> maintaining an effective airport greeting and transfer process for guests;

> liaison with airlines as required;

> ensuring efficient baggage handling, storage and transfer for guests;

> managing the arrivals and departure process efficiently;

>  supervising the provision of room service;

> maintaining accurate records and guest information;

> ensuring the timely and accurate billing of guests;

> facilitating the booking of Oasis and Clarins treatments; off-site tours and activities; transport; Tao reservations and any other events, activities or experiences the guests may wish to enjoy;

> responding quickly and effectively to guest inquiries before, during and after their stays;

> routing e-mails and other inquiries to the most appropriate parties for response;

> assisting guests with special needs such as mobility and medical problems;

 > ensuring room problems are resolved quickly and effectively;

> providing information, orientation and advice to guests regarding the hotel and St. Lucia;

> Developing and maintaining excellent working relationships and effective communication with the Guest Relations Coordinator, Executive Housekeeper, Rooms Block Maintenance Coordinator, Reservations Manager, Oasis Proprietor, Recreational Activities Coordinator, Scuba and Water Sport Proprietors;

> evaluating the effectiveness of staff and identifying learning needs;

> Any other duties assigned or necessary to ensure superior guest treatment.

Required Qualities, Experience and Education include:

-         Possess 3+ years of Leadership experience in a similar role in a 4/5-star resort

-         Must have University Degree in Hospitality Management, Tourism, or relevant qualification

-         Savvy with Front Office (PMS) systems such as Opera, Fidelio,

-         Must possess outstanding guest engagement knowledge

-         Excellent talent development, performance coaching and facilitation skills

-         Possess expertise with front office planning and budgets

-         Available to work different shifts and weekends

Job Title:                            Painter

Team:                                 Maintenance

The Painter will perform within the company regulations and policies to complete duties/work orders as directed by Maintenance leader/Asst Maintenance Leader and Maintenance Helpdesk offering a high standard of customer service and contributing effectively to the reputation and profitability of the resort. The incumbent is responsible for carrying out scheduled routine maintenance and repairs, performing a combination of painter and handy-man duties across the resort property.

The incumbent must be organized, out-going, friendly, efficient, imaginative, and hard working. A sound educational background and extensive electrical/engineering technical experience is essential.

The Painter specific responsibilities include:

Key Responsibilities:

·        To maintain a high standard of hygiene and cleanliness, dress, and appearance

·        To conduct routine inspection of all tools and equipment; report to the MTC dept daily to confirm any deficiencies

·        To always adhere to service standards, health & safety and to maintain a clean work area

·        To maintain in good working order all equipment used in the course of duties

·        To keep wastage to an absolute minimum & contribute to effective departmental cost control

·        To be responsible for all work/repairs involving painting or handy-man support and to raise and carry out work orders as directed

·        Assist with basic maintenance including painting, caulking, wallpapering, drywall repair, etc.

·        Work on outdoor signage including painting, display, and installation

·        Operate power and hand tools to complete job assignments in a timely manner; to include ability to operate conventional and/or airless spray equipment as required

·        Prepare surface to be painted, paint and install wall covering, adjust paint to proper colour as necessary, patch, tape, and texture as necessary

·        Work under minimal supervision to complete tasks in a timely manner

·        Understand the layout of the property, hotel rooms, and equipment

·        Maintain constant awareness of personal and property cleanliness, safety, and accident prevention, able to wear/use personal protective equipment

·        To communicate effectively to facilitate the smooth running of the equipment in the all the hotel restaurants and bars

·        To attend appropriate technical and manufacturer training to obtain licenses and certification to progress career

·        To support training requirements as directed for the maintenance department

·        Any other duties as assigned

Core Qualifications:

·        Possess 2+ years of maintenance/painting experience

·        Preferred to have certifications of trade in painting, carpentry, basic maintenance

·        Knowledge of Occupational Health & safety procedures

·        Positive attitude; Good communication skills; Ability to work under pressure

·        Committed to delivering a high level of customer service

·        Ability to work independently or without close supervision and within established timeframes

Health and Hygiene Attendant

The Health and Hygiene Attendant will act as a good ambassador for LeSPORT and St. Lucia and will embrace the company’s core values. Every LeSPORT employee will treat guest and other staff, and always strive to behave with:

·       Integrity

·       Professionalism

·       Commitment

·       Friendliness

·       Trust

·       Accountability

·       Co-operative Spirit

·       Honesty

·       Excellence

·       Empathy

·       Politeness

·       Consideration

·       Compassion

·       Respect

The Health and Hygiene Attendant reports to The Health and Hygiene Co-ordinator. The Health and Hygiene Attendant will be an effective team player and an example to all LeSPORT employees. Overall, the Health and Hygiene Attendant is responsible for maintaining a high standard of Hygiene and Cleanliness to the area which he or she is assigned. The Health and Hygiene Attendant must work effectively as a member of his or her team and be a champion of company values.

The Health and Hygiene Attendant must possess and display excellent organizational skills, be an excellent communicator, diligent and work efficiently.

The Health and Hygiene Attendant’s core responsibility is to effectively maintain a high standard of Health and Hygiene. Success will be measured by the incumbent’s ability to work with their team at achieving outlined goals, perform efficiently and consistently and in doing so provide and excellent service to all areas. The Health and Hygiene Attendant’s specific responsibilities include:

• To follow all outlined procedures regarding Health and Hygiene tasks.
• To adhere to the cleaning schedules at all times.
• To adhere to the deep cleaning procedures at all times.
• To correctly store all, cleaning supplies, small-wares, kitchen and buffet equipment.
• To correctly clean and sterilise all crockery, glassware, cutlery, kitchen and buffet equipment.
• To clean all dishwashing equipment.
• To keep refuse bins and cleaning equipment clean and hygienic.
• To operate all equipment in accordance to the outlined guidelines.
• To minimize and report all health and safety hazards.

In addition, the Health and Hygiene Attendant will complete any special tasks or assignments that he or she may be given from time to time by Health and Hygiene Co-ordinator or in the Health and Hygiene’s Co-ordinator absence the Health and Hygiene Supervisor.

We are seeking a proactive and detail-oriented Room Technician to ensure our guests enjoy a seamless and comfortable stay. At our hotel, we're committed to providing unparalleled hospitality and ensuring our guests' satisfaction at every turn. As a Room Technician, you'll play a vital role in maintaining the functionality and aesthetics of our guest rooms and facilities.

Your Role:

• Ensure Guest Comfort: Respond promptly to guest requests and troubleshoot any issues related to room amenities, fixtures, and equipment to ensure a comfortable stay.
• Perform Maintenance Tasks: Conduct routine inspections and repairs of HVAC systems, plumbing fixtures, electrical components, and other room features to uphold safety and quality standards.
• Keep Things Running Smoothly: Proactively identify and address maintenance issues to prevent disruptions and ensure the seamless operation of our facilities.
• Maintain a Safe Environment: Adhere to safety protocols and regulations while performing maintenance tasks to protect both guests and staff.
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We're seeking a Room Technician with:

• Technical Expertise: Proficiency in troubleshooting and repairing a variety of mechanical, electrical, and plumbing systems commonly found in hotel rooms.
• Attention to Detail: A meticulous approach to maintenance tasks, ensuring that all work is completed to the highest standards of quality and craftsmanship.
• Proactive Mindset: An ability to anticipate and address potential maintenance issues before they escalate, minimizing guest inconvenience.
• Team Player Attitude: Willingness to collaborate with fellow team members and support other departments as needed to ensure guest satisfaction.

The Pool & Beach Server is responsible for maintaining the resort's pool & beach area ensuring a fully functional, clean & guest safe & friendly environment at all times. Removes used towels & replenishes with fresh ones. Keeps the pool area litter free & arranges all furniture as instructed when it is out of place.

Responsibilities:

• Greet and seat guests and issue menus in a friendly courteous manner
• Ensure each guest has on proper attire as defined in the standards.
• Answer all questions and explain policies
• Be familiar with the building facilities and their location and hours to provide excellent guest service
• Continually communicate with servers, pool attendants, leaders and hotel employees in all items related to the pool
• Assist in maintaining all safety and security policies and procedures.

We’re looking for a positive and vibrant Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Hotel Front Desk Agent Responsibilities

·  Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments and record credit card information

·    Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

·  Work with the housekeeping staff to ensure rooms are ready for new guests

·  General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

·   Mitigate customer complaints as needed

Required

·   High school diploma, or qualifications in tourism/sales or a relevant field

·  1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

·  Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

·  Comfortable taking telephone calls and mitigating stressful situations

·  Working knowledge of Microsoft Office and reservation management systems

We are seeking an experienced Executive Housekeeper to join our team at SunSwept Resorts. The Executive Housekeeper will be responsible for the overall leadership of the Housekeeping department and will be committed to providing excellent guest service and memorable experiences in line with the hotel standards. You will be required to lead and inspire your dynamic Housekeeping team to strive to surpass guest expectations, ensuring the highest standards of cleanliness at all times, and manage guests' room experience.

Role:

·        Planning and managing the housekeeping department budget

·        Organising the purchase of housekeeping supplies

·        Supervising and training housekeeping staff

·        Developing and implementing housekeeping standards and procedures

·        Inspecting guest rooms, public areas and employee work areas

·        Liaising with other departments to ensure high standards of service

·        Ensuring compliance with health and safety regulations and licence requirements

·        Organising and supervising the cleaning, maintenance and security staff

·        Allocating workloads and monitoring progress

·        Developing and implementing cleaning schedules and standards

·        Maintaining stock levels and ordering supplies

·        Controlling and managing linen and laundry services

·        Ensuring adherence to health and safety regulations

·        Dealing with customer complaints and inquiries

·        Keeping accurate records and writing reports

Job Purpose

·        To deliver Housekeeping Services, to ensure guests comfort and the delivery of personalized service to each guest.

·        To deliver unsurpassed service excellence to all guests in an atmosphere which fosters unsurpassed service excellence.

·        The houseman acts as part of the organization team and shares the responsibility to deliver the standards of the resort, to ensure that guest and team members are exceptionally cared for, to achieve targets and objective set to improve the overall quality of the product.

·        The houseman must exemplifier the organization core values and behavior, treating internal and external guests with these values.

Duties.

·        Attend daily briefings with the team.

·        Cleaning and maintenance of public areas/room blocks and storerooms. and team member facilities.

·        Guest complains reported immediately for actioning and following up until completion.

·        Replenishment of amenities.

·        Equipment cares and maintenance.

·        Detecting defects, reporting defects for actioning.

·        Completion of checklist.

·        Collection of supplies from stores.

·        Be a Bodyholiday ambassador with all guest interactions.

·        Signing in/out for storage keys.

Required Qualities, Experience and Education include:

• High School Diploma or other equivalent educational qualifications

·        Previous guest service and/or housekeeping experience.

·        Experience using industrial cleaning equipment and products.

·        Flexible working hours.

·        Ability to work with little or no supervision while meeting high-performance standards.

·        Physical mobility and stamina.

·        Ability to follow instructions.

·        Professional and polite.

Are you ready to be the face of relaxation and rejuvenation? We're seeking a passionate Spa Ambassador to elevate the guest experience to new heights of tranquility and luxury.

As a Spa Ambassador, you'll be at the forefront of providing personalized service and creating unforgettable experiences for our guests.

As a Spa Ambassador, you'll:

• Welcome and Guide: Greet guests with warmth and professionalism, guiding them through their spa journey from check-in to check-out.
• Personalize Experiences: Listen attentively to guests' needs and preferences, recommending treatments and experiences tailored to their individual wellness goals.
• Create Oasis of Calm: Maintain a serene and inviting atmosphere in the spa reception area, ensuring guests feel relaxed and cared for from the moment they arrive.
• Anticipate Needs: Proactively anticipate guests' needs and preferences, providing thoughtful assistance and going above and beyond to exceed expectations.
• Promote Wellness: Educate guests about our spa services, products, and amenities, inspiring them to embrace wellness as a lifestyle.

We're seeking a Spa Ambassador who is:

• Empathetic: Compassionate and attentive, with a genuine desire to help guests feel their best.
• Warm and Welcoming: Radiating positive energy and creating a sense of ease and comfort for guests.
• Detail-Oriented: Meticulous in managing reservations, appointments, and guest inquiries with accuracy and efficiency.
• Passionate about Wellness: Enthusiastic about promoting the benefits of spa therapies and holistic wellness practices.

The Wine Captain will be the face of our Wine Salon and responsible for our guests’ experiences. Core responsibilities include promoting and ensuring guest satisfaction, maintaining a safe and sanitary work environment, and ensuring only the highest quality products are served. This role may require that you are quick on your feet and have a polite and friendly attitude. Success is measured by the incumbent’s ability to provide high-quality service that will help us maintain and attract customers, meet corporate goals and through the accomplishments of their team

We are seeking a dynamic and data-driven Human Resources champion to coordinate and oversee the daily HR operation. The incumbent will work with the HR team and have responsibility for areas of Recruiting, Employee Relations, Benefits Administration & Employee Engagement. This role involves overseeing the accuracy of employee records, maintaining compliance with statutory requirements, and providing guidance on labour relations, performance management and learning & development. Building strong relationships with staff and local communities is essential, as is participating in corporate social responsibility (CSR) activities. Ultimately, the HR Leader will contribute to operating a healthy business where employees are happy, engaged and productive. The incumbent must be a leader of teams, innovative, solutions-oriented and organized.

Qualifications:

•4+ years of experience in HR leadership, preferably within in a 4-5 star resort

•Qualifications in Human Resource Management, hospitality or a related field

•Savvy with MS Office, HRIS, ATS, LMS, payroll and other supporting systems

•Experience in the recruitment of expatriate staff across Caribbean, Europe and USA.

•Strong leadership, management, interpersonal, employee relations and communication skills

•Knowledge of country labour law & employee relations knowledge mandatory

•Excellent talent development, performance coaching and facilitation skills

•Caribbean Region experience a plus

Compensation Details

•Eastern Caribbean Dollars = XCD

•Monthly Salary Range = $7,000 - $10,000 (gross)

•Annual Bonus Eligible

•Health & Life Insurance

•Senior Leader Resort/Benefit Package